Employment Opportunity: 911 Operator
Job Position Summary:
- Answering incoming calls from 911 lines and dispatch appropriate emergency agency or transfer caller to the appropriate emergency agency.
- Answering incoming calls from ambulance, fire, and police department telephone lines/radios and dispatch appropriate agency.
- Maintaining computer files on warrants, missing and stolen items, and orders of protections.
- Maintaining shift logs of all activities contracted with Gasconade County E-911.
- Maintaining organization of all court orders, radios, and telephone logs in CAD and all other necessary files of the office.
- Handle all entries made into MULES (Missouri Uniform Law Enforcement System) and NCIC.
- Perform any other task deemed necessary by Management.
Qualifications:
Requirements:
- Must have adequate computer skills
- Must be able to type 20+ words per minute
- Must exhibit good customer service skills
- Must exhibit a clear command of the English Language
- Must be able to remain calm in stressful situations
Physical Requirements:
- Must be able to sit for long periods of time
- Hand/eye coordination and manual dexterity sufficient to operate a keyboard for data entry and retrieval
- Must have adequate hearing to hear and understand verbal communications via telephone, radios, and in person with total accuracy
- Must be able to multi-task
- Must have a clear and concise speaking voice
Special (Mandatory) Requirements:
- Must have high school diploma or GED
- Must posses a valid Missouri driver license
- Must complete a successful preemployment drug screen
- Must complete a successful criminal history back ground check
- Within the first year of training all employees are required to pass the Emergency Medical Dispatch Course and the 40 hour basic telecommunicator course mandated by MoRs Chapter 650(s) .650.340 (911 Training (&) Standard Act)
Salary and Benefits
Salary:
- $18.00 an hour with no experience
Benefits:
- Vision, Health, Dental
- Retirement- LAGERS full benefits at 55
- Paid time off
- Employee Assistance Program
- Paid training
Application Process
Phase 1 – Submitting an application
Phase 2 – Testing- Typing and dexterity test
Phase 3 – Interview (usually done just after testing)
Phase 4 – Drug Screening (using saliva and done on site)